Care & Notes

Care
Wipe the outside with a soft cloth to remove dust and ash.
For stronger stains, use a soft cloth dampened with warm water.
In case of stubborn stains (e.g. food, oils...), first pour any ash from the vessel into a plastic bag, then rinse it with water. Finally, hand-wash the burner or the lid with a non-abrasive detergent and a soft sponge. Wipe the outside with a dry cloth, and let the inside dry naturally. Do not use brushes or dish-wash. Wait until completely dry before pouring the ash back into the burner.

Warnings
• This product is one of a kind, and you will receive the piece you see in the images.
• Do not dishwash, even in case of stubborn stains.
• Do not leave immersed in water or other liquids for long times.

Notes
• This product may not be returned. Items that you receive broken will be reimbursed. Please read our return policy to know more.
• If you would like to order Japanese incense along with this item, please contact us and we will prepare a selection based on your requirements.
• The kiribako box is traditionally made with very thin wood, and it is only intended for protection during shipping and storing. We will take the utmost care when placing the kiribako inside the shipping box; however, due to the delicate nature of a kiribako, it may crack before it reaches you. Please be aware that this is not considered a defect, and it won't result in a refund as long as the item itself is undamaged.